By using our website or making a purchase through it, you agree to abide by our General Terms and Conditions. These terms are crucial for you as a buyer and provide essential information. Please take the time to read them thoroughly. We also suggest saving or printing a copy of these General Terms and Conditions for future reference.

1.1. Lavori Monili, located in Zuid-Holland, Netherlands, is a registered merchant with the Chamber of Commerce under number 92525083, and conducts business under the name Lavori Monili.

1.2. Website, the official website of Lavori Monili can be accessed at lavorimonili.com as well as all its subdomains.

1.3. Customer, the person or company that agrees to the terms of the agreement with Lavori Monili and/or is registered on the Website.

1.4. Agreement, any arrangement or agreement between Lavori Monili and Customer in which the General Terms and Conditions are an essential component.

1.5. General Terms and Conditions, these General Terms and Conditions. By agreeing to these General Terms and Conditions, you are entering into a legally binding agreement with our Shopify Store.

2.1. The terms and conditions outlined here shall be binding for all deals, arrangements, and shipments made by Lavori Monili, unless explicitly stated in written form.

2.2. If the Customer includes any provisions in his order, confirmation, or any other communication alleging acceptance of the General Terms and Provisions that differ from or are not included in the General Terms and Conditions, such provisions will only be binding upon Lavori Monili if and insofar as Lavori Monili has accepted them in writing.

2.3. If there are additional terms and conditions specific to a product or service, the customer can always choose the condition that benefits them the most in case of conflicting general terms and conditions.

3.1. All prices featured on the Lavori Monili website and in related materials include taxes and any additional government-imposed fees, unless specified otherwise.

3.2. If there are any shipping charges, they will be clearly communicated well in advance before the agreement is finalized. Additionally, these costs will be presented separately during the ordering procedure.

3.3. Lavori Monili takes great care in crafting the content of their website. However, it is important to note that they cannot guarantee the absolute accuracy and completeness of all information at all times. Any prices or other information found on the website or in materials from Lavori Monili may contain noticeable programming or typing errors.

3.4. Lavori Monili is not liable for any variations in color due to the quality of the colors shown on the screen.

4.1.The Agreement is deemed concluded when the Customer accepts Lavori Monili's offer, complying with the conditions specified by Lavori Monili.

4.2. If the Customer accepts the offer electronically, Lavori Monili will promptly acknowledge receipt of the acceptance via electronic means. Until this acknowledgement is received, the Customer has the option to terminate the Agreement.

4.3. If it is determined that, in accepting or otherwise entering into the Agreement, Customer has submitted inaccurate information, Lavori Monili retains the authority to delay the Agreement until the accurate information is provided.

5.1. To maximize the benefits of the Website, Customers are encouraged to register using either the registration form or the account sign-in option available.

5.2. When registering, the customer will be prompted to select a username and password for accessing the website. The customer is solely responsible for choosing a password that is secure enough.

5.3. For security reasons, it is important for the Customer to keep their login credentials, such as username and password, strictly confidential. Lavori Monili cannot be held responsible for any misuse of these credentials and will always assume that the party logging into the Website is the intended Customer. The Customer bears all responsibility and risk for any actions or transactions conducted through their account.

5.4. Should the Customer have knowledge or suspicion that their login information has been exposed to unauthorized individuals, it is imperative for them to expeditiously modify their password and notify Lavori Monili accordingly in order to facilitate the adoption of suitable countermeasures.

6.1. Upon receipt of the order, Lavori Monili will promptly dispatch the products to the Customer, taking into account the provisions outlined in paragraph 3 of this article.

6.2. Under the Agreement, Lavori Monili is permitted to enlist the services of third parties in order to fulfill its obligations.

6.3. To ensure complete transparency, we will post detailed information on our Website well before the Agreement is signed, outlining the delivery process and timeframe. In case no specific delivery term is agreed upon, you can expect your products to arrive within 30 days.

6.4. In the event that Lavori Monili is unable to fulfill the delivery of the products within the agreed-upon timeframe, it will promptly inform the Customer. Under such circumstances, the Customer has the option to either agree to a new delivery date or terminate the Agreement without incurring any additional costs.

6.5. Lavori Monili suggests that customers thoroughly inspect the products upon delivery and promptly report any defects, preferably in written form or via email. For more information, please refer to our article on guarantees and conformity.

6.6. Once the products are delivered at the agreed delivery address, any risks associated with the products will transfer to the Customer.

6.7. If the ordered product becomes unavailable, Lavori Monili has the authority to substitute it with a product that is comparable in nature and quality. In such a situation, the Customer can choose to terminate the Agreement without incurring any expenses and can return the product free of charge.

7.1. This article pertains solely to customers who are natural persons and are not engaged in professional or commercial activities. Consequently, business customers are not entitled to a right of withdrawal.

7.2. Within 30 days of receiving the product, customers are allowed to dissolve the distance agreement with Lavori Monili free of charge and without the need to provide a reason.

7.3. The term starts on the day after the product is received by the customer, or by a third party chosen by the customer, who is not involved in transportation.

*if a product is delivered in multiple shipments or parts: the date when the Customer or a third party designated by the Customer receives the final shipment or part;

*when the Customer, or a third party designated by the Customer, received the final product within the specified period for regular product delivery

*If a Customer has purchased multiple products, indicate the date on which the Customer or a third party designated by the Customer received the most recent product.

7.4. All costs associated with the return shipment are to be borne by the customer. This includes both the expenses for returning the product and the shipping costs paid by the customer. In case of a complete order return, only the purchase price of the product will be refunded to the customer.

7.5. During the withdrawal timeframe mentioned in paragraph 1, it is important for the Customer to treat both the product and its packaging with extreme care. Opening the packaging or using the product should only be done when necessary in order to determine the characteristics, features, and functionality of the products.

7.6. Customers are liable for any devaluation of the product caused by their improper handling.

7.7. If you wish to terminate the Agreement, you can do so by notifying Lavori Monili within the specified period. This notification can be done digitally or through other means, such as the model form for right of withdrawal. If Lavori Monili offers the option to declare your withdrawal electronically, they will promptly confirm receipt.

7.8. The customer must promptly return the product to Lavori Monili, no later than 14 days after reporting as mentioned in paragraph 1.

7.9. Refund of the product price already paid by the Customer (in advance) will be made as soon as possible, and in any case within 14 days after the Agreement is dissolved. If the Customer opted for a more expensive delivery method instead of the cheapest standard delivery, Lavori Monili is not obligated to refund the additional costs of the more expensive method. Unless Lavori Monili has offered to collect the product themselves, they can delay the refund until they have received the product or until the Customer provides proof of returning the product, whichever happens earlier.

7.10. Before finalizing the agreement, the merchant will provide clear information on the website regarding the applicability or non-applicability of the right of withdrawal, as well as any required procedure.

7.11. Products that have undergone specific customization such as engravings, naming, or initials are non-returnable.

7.12. To initiate a return with Lavori Monili, please ensure that the products are undamaged and unworn, have the product label still attached, and are complete as ordered. Also, make sure to notify Lavori Monili within 30 days of your purchase.

8.1. To ensure a successful transaction with Lavori Monili, customers must follow the prescribed ordering procedure and make payments using one of the available methods as outlined on the official website. Lavori Monili has the autonomy to decide on the accepted payment options, and these may be subject to change. For payments made after receiving the product, customers are entitled to a 14-day payment term starting from the day following delivery.

9.1. This article only applies if the Customer is a natural person who is not acting in a professional or commercial capacity. However, if Lavori Monili offers a separate warranty on its products, this warranty applies to all Customers, regardless of their type.

9.2. Lavori Monili stands behind its commitment to deliver products that conform to the Agreement, stated specifications, and all relevant statutory provisions and government regulations. Furthermore, if agreed upon, Lavori Monili guarantees that the product is suitable for usage beyond normal circumstances.

9.3. In case the received item does not comply with the Agreement, it is required for the Customer to notify Lavori Monili within a reasonable time frame of 14 days after discovering the flaw.

9.4. In case Lavori Monili determines that the complaint is valid, they will provide a replacement or refund for the defective product(s) after consulting with the Customer. The maximum amount of compensation will be equivalent to the price paid by the Customer for the product, as specified in the liability Article.

9.5. Only manufacturers or Lavori Monili errors are covered under the lifetime warranty. To avail the warranty, the Customer must have the order receipt. Any damage caused by improper use, such as exposure to substances containing chemicals or alcohol (e.g. soap, conditioner, medication, perfume, makeup), physical damage (broken or scratched), or loss of the product is not covered by lifetime warranty.

10.1. If the Customer encounters any issues related to a product (as stated in the warranty and conformity article) or has concerns regarding other aspects of Lavori Monili's service, they can file a complaint via email. The contact details can be found at the bottom of the General Terms and Conditions.

10.2. Upon receiving a complaint, Lavori Monili commits to responding as quickly as possible, but no later than 14 days (excluding national holidays). If further time is required to address the complaint thoroughly, Lavori Monili guarantees confirmation of receipt within 14 days and an estimated timeline for resolving the customer's concerns.

11.1. The personal information of the Customer will be processed by Lavori Monili in compliance with the privacy statement found at https://www.lavorimonili.com/pages/privacy-policy.

12.1. The legal obligations of this agreement are determined by the laws of the country in which the webshop is established.

12.2. Except as mandated by law, any disputes resulting from the Agreement will be referred to the competent court in the district where Lavori Monili's registered office is situated.

12.3. If any provision stated in these General Terms and Conditions is found to be void, it will not impact the validity of the General Terms and Conditions as a whole. In that scenario, the Parties will introduce one or multiple new provisions to substitute the void provision, aiming to mirror the original provision to the maximum extent permitted by law.

12.4. In these General Terms and Conditions, the term 'written' also pertains to communication through email, assuming that the sender's identity and the integrity of the email message have been satisfactorily established.

In case you have any questions, complaints, or comments after going through these General Terms and Conditions, please feel free to contact us via email.

Lavori Monili
info@lavorimonili.com

Chamber of Commerce: 92525083
VAT: